When you run a business in Australia, you can expect to see several changes as it grows. Typically, products and services improve, new employees come on board, and it’s possible that the original team members gain new responsibilities.
However, constantly hiring new people to handle any additional work that comes your way can and will affect your cash flow. If you’re a small business, you’d want to keep that from happening so your profit margin stays up.
Fortunately, there’s an option that’s more cost-effective than hiring new people, especially if you need them only for certain tasks, and that’s to outsource. There’s no limit to what kind of services a Business Process Outsourcing (BPO) firm will offer, from customer service to software development, to manufacturing, to administrative tasks.
That said, if you’re not sure where to start looking for an outsourcing firm, here are some of the top countries to outsource to.
Brazil’s outsourcing law allows outsourcing firms to offer primary services, and the country is a popular choice for tech support and IT services. No matter where you are in the world, you can rest assured that Brazilian BPO firms can handle the work, seeing how they have international clients, though mostly in Latin and North America. Such clients include big companies like IBM and HP, and they’ve been outsourcing to Brazil for years now.
This country boasts strong English proficiency and has a Westernised culture, which makes it one of the top choices for outsourcing services. Combined with cheap labour costs and high quality service, it’s no wonder many companies opt to work with a Philippine BPO. The firms in this country focus more on customer service and front-end operations, and their strongest offerings are in telecommunications and financial services.
Fiji’s tourism industry has been growing, leading to many Fijians gaining valuable experience in ensuring a customer experience is positive rather than negative. With the official workweek clocking in at 40 hours, most BPOs can offer a variety of shifts, resulting in operations going on 24 hours a day, seven days a week, so if you’re looking for 24/7 support, Fiji is a strong candidate.
If you’re used to working with someone in New Zealand, then you won’t have any difficulty working with someone in Fiji. Communication won’t be extremely delayed because there is a small time-zone difference between Fiji and Australia. And since its telecommunication infrastructure is linked to Australia through the Southern Cross Cable, the host country features a faster and more secure internet connection. Therefore, Fiji is no doubt one of the best options when it comes to back office outsourcing services and day-to-day tasks.
If you’re looking for IT or tech support services, India is another country to consider outsourcing to. As in Fiji, BPOs in India can offer 24/7 customer support, and on top of that, firms often invest in up-to-date equipment and their workers have strong English proficiency, meaning your employees won’t have any trouble communicating with them, whether or not there’s a significant time difference.
Of course, these are just a few of the top contenders when it comes to back office outsourcing. Whichever country you outsource to, it’s important that you consider factors like your company’s needs and your budget before making a final decision.